SINGAPORE: The Ministry of Communications and Information (MCI) on Friday (Aug 5) said consumers may have a specific dispute resolution scheme to turn to if they have individual disputes with their service providers under proposed changes to telecom laws

Ms Lim May-Ann, managing director of TRPC, noted: “These arrangements, as far as I can tell, are private, and therefore not particularly open to the public. It is something which I think has been exploited by facilities owners, and the important thing to ask at this point in time is how IDA is going to retroactively fit these regulations on top of an existing private arrangement.” To improve mobile reception, owners of larger buildings may be required to offer rooftop space to telcos to house their network equipment, if requested, unless there is insufficient space or safety risks, MCI added…

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