Accelerating public sector digitalisation

The Opportunity

A government client in Southeast Asia engaged Access Partnership to support the implementation of a comprehensive e-government platform aimed at enhancing public service efficiency, transparency, and citizen-centric governance.

The Solution

Over multiple years, we adopted a holistic approach to digital transformation, collaborating closely with various government units to integrate existing services into a unified online portal. Our work included regulatory capacity building, change management and communications strategy development, interface design support, business process re-engineering, and tailored training materials to equip public servants with essential skills for ongoing platform maintenance.

This multi-year programme successfully delivered the National Public Service Portal, creating a streamlined, all-in-one platform that significantly improved government service delivery and citizen engagement.

The Impact

• Delivered a fully integrated National Public Service Portal
• Enhanced government capacity to implement regulations for data management
• Supported user adoption through targeted training programmes
  

Tags

Digital Economy and E-Government

Public Sector Advisory

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